Insurance, Billing & Payment Policies
Transparent, supportive, and easy to navigate.
At Divine Inner Work, our goal is to make your experience as seamless and stress-free as possible, from your first inquiry to each treatment session.
This page provides an overview of accepted insurance plans, benefit verification, billing practices, payment methods, and appointment policies so you always know what to expect.
Insurance Coverage
Dr. Alisha Sabouneh is currently an in-network provider with the following insurance plans:
Aetna
BlueCross BlueShield
Cigna
Fulcrum
HealthPartners
Medica
Meritan
Surest
UCare
UMR
United Healthcare
If your insurance company is not listed, you may still have out-of-network acupuncture benefits.
Please verify your coverage before your first appointment.
Please note: Insurance coverage applies only to acupuncture services.
Add-on therapies (such as cupping, gua sha, tui na, Reiki) and intuitive or energy-based sessions (Reiki, intuitive guidance, mentorship) are self-pay offerings.
Insurance Billing Partnership
All insurance billing for acupuncture services is handled in partnership with Iris Mental Health & Wellness, who holds the insurance contracts for this location.
When contacting your insurance company to verify coverage, please ask whether Dr. Alisha Sabouneh, L.Ac. or Iris Mental Health & Wellness is in-network — not Divine Inner Work, which will appear as an out-of-network entity.
This collaboration allows for seamless billing and coordinated care while maintaining the same integrative, holistic experience you receive at Divine Inner Work.
Verifying Your Benefits
To verify your benefits, please call your insurance company prior to your first visit and use the Insurance Verification Form that was sent to you when you scheduled your initial acupuncture appointment. Patients are responsible for understanding their insurance benefits and coverage prior to receiving services.
Insurance Responsibility
Verification of benefits is not a guarantee of payment.
If your insurance company denies coverage or payment for any reason, you are responsible for the full cost of your session.
This ensures clarity and fairness in all billing practices.
HSA & FSA Payments
Acupuncture sessions — and any therapeutic add-ons performed as part of an acupuncture treatment (such as cupping, gua sha, tui na, or Reiki) — maybe be eligible for HSA and FSA payments.
All intuitive and energy-based sessions (intuitive guidance, mentorship) are self-pay and not typically eligible for HSA/FSA reimbursement.
Payment Methods
We accept:
Credit/debit cards
HSA/FSA cards
Payment is due at the time of service for self-pay clients.
Insurance copays are collected at check-in.
Refunds
At Divine Inner Work, each session, product, and offering is created with intention, preparation, and energetic presence. Because of the nature of this work, all payments are considered final.
Single Sessions (Acupuncture, Reiki, Intuitive Guidance, Integrative Healing)
Payment for individual sessions is non-refundable once the service has been provided.
No refunds are given for:
• Completed appointments
• Missed appointments
• Late cancellations (see Cancellation Policy)
Prepaid sessions may be rescheduled but not refunded.
Mentorship Program
The Inner Alignment Mentorship is a high-touch, personalized, time-structured offering.
Therefore:
All mentorship payments (paid in full or payment plan) are non-refundable.
If participating on a monthly payment plan, the client is responsible for completing all agreed-upon payments.
Missed or canceled mentorship sessions cannot be refunded or carried over beyond the program period.
This policy honors the time, energy, preparation, and consistent support held throughout the 3-month container.
Workshops & Retreats
Workshop and retreat registrations are non-refundable, as materials, time, and space are prepared in advance.
If you cannot attend, you may:
Transfer your spot to another person or
Receive credit toward a future workshop (if offered at the practitioner’s discretion)
Herbal Products & Recommendations
Herbal formulas and products are non-refundable due to health, safety, and regulatory reasons.
Once herbs leave the clinic or are shipped, they cannot be returned or exchanged.
Gift Cards & Packages
Gift cards, packages, and pre-paid sessions are final sale and non-refundable.
They may be transferred to another recipient upon request.
Digital Products
All digital offerings (PDFs, courses, meditations, etc.) are non-refundable once delivered.
Why This Policy Exists
This refund policy ensures clarity, fairness, and energetic integrity for both practitioner and client.
It supports the time, preparation, and emotional, clinical, and intuitive presence required for each offering.
Cancellation & Rescheduling
Your appointment time is reserved exclusively for you.
Preparing for each session involves more than the time you spend in the treatment room — it includes the time, energy, and preparation devoted to your care, such as reviewing intake forms, reflecting on previous session notes, setting up your treatment space, and aligning energetically before you arrive.
Because of this, 24 hours’ notice is required for all cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice will be charged a $75 late-cancellation fee.
Appointments canceled or missed within 4 hours of the scheduled start time will be charged the full session fee, as this time cannot be offered to another patient in need.
There are no exceptions to this policy.
Cancellation or missed appointment fees cannot be billed to insurance.
This policy honors the time, preparation, and energetic presence that goes into every session, and ensures we can continue offering consistent, reliable care for all patients.
Questions About Coverage or Payment
If you have any questions about your benefits, coverage, or payment options, please reach out — we’re here to help.
Our goal is to make care clear, transparent, and easy to navigate.